Terms and Conditions

Welcome to Certifiedcredentialing.com!

These terms and conditions outline the rules and regulations for the use of Certified Credentialing LLC's Website, located at https://certifiedcredentialing.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Certifiedcredentialing.com if you do not agree to take all of the terms and conditions stated on this page.

TERMS OF SERVICE AGREEMENT

Certified Credentialing LLC

Effective Date: [11/26/2026]

Last Updated: [11/26/2028

1. ACCEPTANCE OF TERMS

These Terms of Service ("Agreement" or "Terms") constitute a legally binding agreement between you (whether an individual or entity, "User," "you," or "your") and Certified Credentialing LLC, a Texas limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the websites Certifycreds.com, Certified-Credentialing.com (collectively, the "Services" or "Platform").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. ELIGIBILITY

You must be at least eighteen (18) years of age to use our Services. By using our Services, you represent and warrant that:

• You are at least 18 years of age

• You have the legal capacity to enter into binding contracts

• If using our Services on behalf of an organization, you have authority to bind that organization to these Terms

• Your use of the Services will not violate any applicable law or regulation

3. SERVICES PROVIDED

3.1 Description of Services

Certified Credentialing LLC provides healthcare credentialing services including but not limited to:

• Healthcare provider credentialing consulting

• Payer enrollment services

• Administrative credentialing support

• Healthcare license verification

• Certification issuance and management

• Credential database maintenance

• Primary source verification

• Related healthcare administrative services

3.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

4. USER ACCOUNTS

4.1 Account Creation

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information

• Maintain and promptly update your account information

• Maintain the security and confidentiality of your login credentials

• Accept responsibility for all activities occurring under your account

• Immediately notify us of any unauthorized use of your account

4.2 Account Tiers

We offer different service tiers with varying features and access levels. Your rights and obligations may vary based on your selected service tier.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason in our sole discretion.

5. HIPAA COMPLIANCE AND PROTECTED HEALTH INFORMATION

5.1 HIPAA Compliance

As a provider of healthcare credentialing services, we maintain compliance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and its implementing regulations. Our handling of Protected Health Information ("PHI") is governed by our HIPAA Business Associate Agreement, which is incorporated into these Terms by reference.

5.2 Business Associate Agreement

If you are a Covered Entity or Business Associate under HIPAA, you agree to execute our Business Associate Agreement ("BAA") prior to transmitting any PHI through our Services.

5.3 Privacy Practices

Our collection, use, and disclosure of PHI and other personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6. USER CONTENT AND DATA

6.1 User Submissions

You may upload, submit, or transmit content, documents, and data through our Services ("User Content"). You retain ownership of your User Content but grant us a license as described below.

6.2 License Grant

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, process, display, and transmit your User Content solely for the purpose of providing our Services to you.

6.3 User Content Responsibilities

You represent and warrant that:

• You have all necessary rights to submit User Content

• Your User Content does not violate any third-party rights

• Your User Content is accurate and not misleading

• Your User Content complies with all applicable laws and regulations

6.4 Prohibited Content

You agree not to upload or transmit any content that:

• Is unlawful, fraudulent, or deceptive

• Contains malware, viruses, or harmful code

• Violates any third-party intellectual property rights

• Contains false or misleading information

7. VERIFICATION AND REVIEW PROCESS

7.1 Credential Verification

Our Services include internal and external verification and review processes. You acknowledge and agree that:

• Credentials submitted for verification may be denied

• Verification processes may require additional documentation

• Timeframes for verification are estimates and not guarantees

• We are not liable for delays in third-party verification processes

7.2 Accuracy of Information

You are responsible for ensuring all information submitted for credentialing is accurate, complete, and current. Submission of false or misleading information may result in denial of credentials and termination of Services.

8. PAYMENT TERMS

8.1 Fees

Fees for our Services vary based on:

• Number of credential files processed

• Service tier selected

• Negotiated terms in separate written agreements

• Additional services requested

8.2 Payment

Payment terms are established on a per-client basis through separate written agreements or invoices. Unless otherwise specified in writing:

• Payments are due upon receipt of invoice

• Late payments may incur interest at 1.5% per month or the maximum rate permitted by Texas law

• We reserve the right to suspend Services for non-payment

8.3 Refunds

Refund policies are determined on a case-by-case basis and will be specified in your service agreement. Unless otherwise agreed in writing, all fees are non-refundable.

9. INTELLECTUAL PROPERTY

9.1 Company Property

All content on our Platform, including text, graphics, logos, images, software, and compilation of content, is the property of Certified Credentialing LLC or its licensors and is protected by United States and international intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for their intended purpose in accordance with these Terms.

9.3 Restrictions

You may not:

• Copy, modify, or create derivative works of our Services

• Reverse engineer or attempt to extract source code

• Remove or alter proprietary notices

• Use our Services for competitive analysis or benchmarking

10. THIRD-PARTY SERVICES AND INTEGRATIONS

10.1 Third-Party Services

Our Services may integrate with or link to third-party services. We are not responsible for the practices, content, or policies of third-party services.

10.2 Third-Party Verification

Credential verification may involve third-party verification services. Delays or issues with third-party services are beyond our control, and we shall not be liable for such delays or issues.

11. DISCLAIMERS AND LIMITATIONS OF LIABILITY

11.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE

• DEFECTS WILL BE CORRECTED

• OUR SERVICES ARE FREE OF VIRUSES OR HARMFUL COMPONENTS

• RESULTS OBTAINED FROM OUR SERVICES WILL BE ACCURATE OR RELIABLE

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CERTIFIED CREDENTIALING LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

• ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL

• THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES

IN ANY CASE, OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU FOR THE SERVICES IN THE SIX (6) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

11.3 Healthcare Services Disclaimer

WE DO NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. OUR CREDENTIALING SERVICES ARE ADMINISTRATIVE IN NATURE AND DO NOT CONSTITUTE HEALTHCARE SERVICES.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Certified Credentialing LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our Services

• Your violation of these Terms

• Your violation of any third-party rights

• Your User Content

• Any false or misleading information you provide

13. DISPUTE RESOLUTION

13.1 Arbitration Agreement

ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL BE RESOLVED THROUGH BINDING ARBITRATION, EXCEPT AS OTHERWISE PROVIDED HEREIN.

13.2 Arbitration Process

• Arbitration shall be conducted by a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association

• Arbitration shall take place in Dallas County, Texas

• The arbitrator's decision shall be final and binding

• Each party shall bear its own costs and attorneys' fees unless otherwise awarded by the arbitrator

13.3 Class Action Waiver

YOU AGREE TO BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13.4 Exceptions to Arbitration

The following claims are exempt from arbitration:

• Claims for injunctive relief to stop unauthorized use of our Services

• Claims related to intellectual property rights

• Small claims court actions

14. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. For any claims not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.

15. COMPLIANCE WITH LAWS

15.1 Export Controls

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce.

15.2 Healthcare Regulations

You agree to comply with all applicable healthcare laws and regulations, including but not limited to HIPAA, state licensing requirements, and payer-specific credentialing requirements.

16. TERM AND TERMINATION

16.1 Term

These Terms remain in effect while you use our Services.

16.2 Termination by You

You may terminate your account at any time by providing written notice to us at [CONTACT EMAIL].

16.3 Termination by Us

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms

• Non-payment of fees

• Fraudulent or illegal activity

• Upon request by law enforcement or government agencies

16.4 Effect of Termination

Upon termination:

• Your right to use our Services immediately ceases

• We may delete your account and User Content

• All provisions of these Terms that should survive termination shall remain in effect

17. MISCELLANEOUS

17.1 Entire Agreement

These Terms, together with our Privacy Policy, BAA (if applicable), and any separate written agreements, constitute the entire agreement between you and Certified Credentialing LLC.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver

No waiver of any term or condition shall be valid unless in writing and signed by Certified Credentialing LLC.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17.6 Notices

All notices under these Terms shall be in writing and sent to:

Certified Credentialing LLC
Email: admin@certifycreds.com
Phone: 214-444-7144
Address: 6036 Ridgecrest Rd, Dallas, TX 75231

17.7 Texas-Specific Provisions

In accordance with Texas law:

• These Terms may not be construed against us as the drafter

• Time is of the essence with respect to all provisions requiring performance within a specified time

• The prevailing party in any legal action may be entitled to recover reasonable attorneys' fees as permitted by Texas law

18. CONTACT INFORMATION

For questions about these Terms of Service, please contact us at:

Certified Credentialing LLC
Email: admin@certifycreds.com
Phone: 214-444-7144
Address: 6036 Ridgecrest Rd, Dallas, TX 75231

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Certifiedcredentialing.com, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Certified Credentialing LLC and/or its licensors own the intellectual property rights for all material on Certifiedcredentialing.com. All intellectual property rights are reserved. You may access this from Certifiedcredentialing.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Certifiedcredentialing.com

• Sell, rent, or sub-license material from Certifiedcredentialing.com

• Reproduce, duplicate or copy material from Certifiedcredentialing.com

• Redistribute content from Certifiedcredentialing.com

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Certified Credentialing LLC does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Certified Credentialing LLC, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Certified Credentialing LLC shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Certified Credentialing LLC reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Certified Credentialing LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Certified Credentialing LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Certified Credentialing LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Certified Credentialing LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.